Now might be the best time ever to dig deep to understand your customers.
In this episode, John McTigue, the Customer Journey Maestro, shares his thoughts on why every business should have detailed customer journey maps. These maps are foundational to your business and can unlock insight into your customer's experience with your company, customer retention opportunities, and even new business development.
Learn what resources are available to help you, and some of the common mistakes business leaders make when creating customer journey maps.
Connect with John on LinkedIn: https://www.linkedin.com/in/jmctigue/
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